*Important: Items marked as NDIS eligible may not be covered under your individual plan. If you’re unsure, check with your plan manager or the NDIS before purchasing. Care Access (Plan Access) and our vendors can’t guarantee item eligibility or funding.
*Important: Items marked as NDIS eligible may not be covered under your individual plan. If you’re unsure, check with your plan manager or the NDIS before purchasing. Care Access (Plan Access) and our vendors can’t guarantee item eligibility or funding.
  • 500+ NDIS Approved Items*
  • Automatic Checkout with NDIS Funds*
  • Fast Delivery
  • Australian Marketplace


1. How can I track my order?

You can track your order by checking:

  • Your order status via your Plan Access account.
  • Emails/texts from our shipping partners with your tracking number and updates.
  • You may receive multiple delivery confirmation emails if you have purchased from multiple Vendors.

2. Where can I find the estimated dispatch time?

We include estimated dispatch times on each product page to help you track when your product will arrive.

3. How do I initiate a return?

To lodge a Return Request (RMA), log in to your Plan Access account, find your order, and request a return.

4. Do you offer Express Shipping?

Yes, Express Shipping is available at checkout. The cost depends on the weight of your order.

5. How can I get in touch with customer service?

Visit our Help Centre for more details. You can also submit a request through our online form to reach customer service.

6. Who do I contact regarding shipping information or issues?

For shipping-related inquiries, please contact the Vendor directly. They will help resolve any shipping concerns.