1. How can I track my order?

You can track your order by checking:

  • Your order status via your Plan Access account.
  • Emails/texts from our shipping partners with your tracking number and updates.
  • You may receive multiple delivery confirmation emails if you have purchased from multiple Vendors.

2. Where can I find the estimated dispatch time?

We include estimated dispatch times on each product page to help you track when your product will arrive.

3. How do I initiate a return?

To lodge a Return Request (RMA), log in to your Plan Access account, find your order, and request a return.

4. Do you offer Express Shipping?

Yes, Express Shipping is available at checkout. The cost depends on the weight of your order.

5. How can I get in touch with customer service?

Visit our Help Centre for more details. You can also submit a request through our online form to reach customer service.

6. Who do I contact regarding shipping information or issues?

For shipping-related inquiries, please contact the Vendor directly. They will help resolve any shipping concerns.