Privacy Policy

This Privacy Policy outlines how Care Access Pty Ltd (trading as Plan Access) collects, uses, shares, and safeguards your Personal Information. Plan Access is committed to ensuring the protection of your personal information and respects your privacy. This policy explains our approach to privacy and the practices we employ in collecting, using, and safeguarding your personal information. It also outlines your rights concerning the personal information we gather and maintain. Care Access adheres to applicable privacy laws, including the Australian Privacy Principles (APPs) found in the Privacy Act 1988 (Cth).

Definition of Personal Information

In line with the Privacy Act 1988 (Cth), personal information refers to information or opinions about an identified individual, or an individual who can be reasonably identified.

Third-Party Websites

Our marketplace platform may include links to third-party websites. Care Access is not responsible for the privacy policies of these external websites. We recommend reviewing the privacy policy of each website you visit.

Collection of Personal Information

We collect personal information primarily to conduct our business as a marketplace for NDIS-related products, ensuring the following:

  • Facilitating sales, delivery, and administration of products and services on our platform.
  • Enhancing your experience on our platform and services.
  • Processing payments.
  • Addressing feedback, complaints, and providing remedies.
  • Performing data analytics to better understand customer preferences and enhance our offerings.
  • Communication and operation of customer service.
  • Managing promotions, competitions, marketing activities, and direct marketing.
  • Administering supply arrangements, inventory, and platform operations.
  • Recruiting and assessing potential employees.

The personal information we collect includes information you provide when:

  • Registering or subscribing to our platform.
  • Completing transactions.
  • Contacting us.

We may also collect personal information from third parties affiliated with us or providing services to us. Such third parties will handle your personal information according to their own privacy policies. We will take reasonable measures to inform the individuals about these practices.

Additionally, we may collect other information, such as browsing behaviour and device information, to optimize and improve our platform and services.

Using and Disclosing Personal Information

We will generally use or disclose your personal information for the primary purpose for which it was collected or for a related secondary purpose where reasonably expected. We may share your information with third-party sellers on our platform and third-party service providers who assist in delivering goods and services. However, we will not sell your personal information to third parties.

Direct Marketing

We may use your personal information for marketing purposes if you have provided consent or where it's impractical to seek consent beforehand. You can opt out of receiving direct marketing communications at any time.

Security of Personal Information

We take measures to protect the personal information we hold against unauthorized access, loss, modification, or disclosure. We delete or securely destroy personal information when no longer needed. We wish to highlight that Care Access Pty Ltd is an approved supplier to NDIS and is subject to Cyber Security Australia standards.

Access to Personal Information and Complaints

You have rights under the Privacy Act 1988 (Cth) to access personal information we hold about you. You can make access requests by contacting us. If you believe we have breached your privacy rights, you can make a complaint, and we will respond in a timely manner.

Changes to Privacy Policy

This Privacy Policy is subject to change. The latest version will be available on our website.

Contact Us

If you need assistance or have questions regarding this policy, please contact us at:
info@yourcareaccess.com.au