Living with incontinence, or caring for someone who does, requires reliable information and effective solutions. In Australia, a wide range of high-quality continence aids is available to help manage this condition, promoting dignity, independence, and skin health. This guide provides a neutral, fact-based overview of the types of incontinence products available, their purposes, and how to navigate support systems like the NDIS.
Incontinence is the involuntary loss of bladder or bowel control. It is a common medical condition, not a normal part of ageing, and can affect people of all ages for various reasons, including neurological conditions, post-surgical effects, and pelvic floor weakness1. The primary goal of continence management is to improve quality of life by maintaining skin integrity, preventing infections, and supporting social participation and psychological well-being.
Selecting the right continence products depends on individual needs, including the type and severity of incontinence, mobility, and personal preference. The Australian market offers a diverse selection designed for different situations.
These are the most commonly used continence aids. They work by absorbing and retaining urine or faecal matter to keep skin dry.
For economic and environmental considerations, or for overnight protection, several products are essential.
For individuals who cannot empty their bladder effectively, intermittent catheters or indwelling catheters may be recommended by a healthcare professional.
For eligible participants, the NDIS can provide funding for necessary continence products. These are typically classified as "consumables" under an NDIS plan. To access this support, a comprehensive assessment and report from a general practitioner or a continence nurse is usually required. This report should clearly link the need for specific continence aids to the participant's disability, outlining how these products are reasonable and necessary to help them pursue their goals.
Prolonged exposure to moisture is a primary cause of incontinence-associated dermatitis (IAD), a form of skin irritation4. Using the correct absorbent products that wick moisture away from the skin is a key preventative strategy. Furthermore, a structured skin care regimen—involving gentle cleansing, moisturising, and the use of skin barriers—is strongly supported by clinical evidence to maintain skin integrity and prevent complications4.
Plan Access is an Australian marketplace designed to make everyday essentials—including continence products—more accessible for people living with disability. The platform connects participants, carers, and providers in one place, offering NDIS-approved items from trusted brands across Australia. Whether you’re plan-managed, self-managed, or agency-managed, Plan Access provides simple checkout options and itemised receipts. With fast delivery, transparent pricing, and dedicated customer support, Plan Access helps you access the continence care products you need with confidence and ease.
Managing incontinence effectively involves selecting the right products, understanding proper skin care, and accessing available support. By focusing on individual needs and consulting with healthcare professionals, individuals and caregivers can make informed decisions that significantly enhance comfort, confidence, and overall quality of life.
Ready to explore your options further? Browse the Plan Access marketplace to discover a wide range of continence products and wellbeing essentials—available for every type of NDIS participant.
1 World Health Organization. (2018). *Ageing and health*. Retrieved from https://www.who.int/news-room/fact-sheets/detail/ageing-and-health
2 Beeckman, D. (2017). A decade of research on Incontinence-Associated Dermatitis (IAD): Evidence, knowledge gaps and next steps. *Journal of Tissue Viability*, 26(1), 47-56.
3 Gould, C. V., Umscheid, C. A., Agarwal, R. K., Kuntz, G., & Pegues, D. A. (2010). *Guideline for prevention of catheter-associated urinary tract infections 2009*. Infection Control & Hospital Epidemiology, 31(4), 319-326.
4 Gray, M., Beeckman, D., Bliss, D. Z., Fader, M., Logan, S., Junkin, J., ... & Kurz, P. (2012). Incontinence-associated dermatitis: a comprehensive review and update. *Journal of Wound, Ostomy and Continence Nursing*, 39(1), 61-74.
For individuals with disabilities and their caregivers, accessing the right tools can be transformative. Assistive technology (AT) encompasses a vast range of equipment—from simple grabbers to complex communication devices—that helps people maintain or improve their independence, safety, and participation in the community. The National Disability Insurance Scheme (NDIS) recognises this critical role and provides funding for AT. Understanding how to navigate NDIS assistive technology funding and identify NDIS approved shops is a key step in this journey.
The NDIS defines assistive technology as any device or system that allows individuals to perform a task they would otherwise be unable to do or increases the ease and safety with which a task can be performed1. This broad category is divided into different levels, which influences the funding and approval process:
This includes items that are relatively inexpensive, such as a living aid like a long-handled shoe horn or a non-slip bath mat. These are typically easier to source from an NDIS shop and may not require extensive quotes or reports.
This category includes more specialised and costly items, such as a sophisticated frame over toilet setup, custom wheelchairs, or smart home systems. For these, the NDIS usually requires a detailed assessment and justification from a qualified professional, like an Occupational Therapist, to ensure the item is reasonable and necessary2.
Successfully obtaining funding for aids for mobility and daily living involves a structured process. A clear plan helps in making informed decisions and working effectively with NDIS stores and providers.
The cornerstone of an NDIS assistive technology request is a professional assessment. An Occupational Therapist or other relevant allied health professional will evaluate your specific needs, goals, and environment. They will recommend the most suitable AT, whether it's a specific type of mobility aid in Australia or a communication device, and provide a written report justifying its necessity.
Check your NDIS plan to see if you have funding allocated specifically for "Assistive Technology." This budget is intended for the purchase, repair, and maintenance of these items. If unsure, your NDIS planner or support coordinator can clarify your funding capacity.
For items above the low-cost threshold, you will need to obtain quotes. It is essential to seek these quotes from registered NDIS providers or reputable suppliers of mobility aids. These NDIS approved shops have met specific quality and compliance standards set by the NDIS Quality and Safeguards Commission, offering an additional layer of trust and assurance.
Choosing where to purchase your equipment is as important as selecting the equipment itself. When looking for suppliers of mobilityaids in Melbourne or anywhere in Australia, consider these evidence-based factors to ensure a positive outcome.
Reputable suppliers employ staff with expertise in their product range. They should be able to provide detailed product information, demonstrate its use, and explain how it aligns with the recommendations in your assessment report. The World Health Organization emphasizes that appropriate training in the use of AT is crucial for its effective adoption3.
Whenever possible, trial the equipment before purchase. Many quality NDIS stores offer trial periods for items like wheelchairs or walking frames. A proper fitting by a qualified professional ensures the technology is safe, comfortable, and effective, reducing the risk of injury or abandonment of the device.
Assistive technology, particularly complex aids for mobility, requires maintenance and repairs. Inquire about the supplier's warranty, service agreements, and repair turnaround times. Consistent, reliable support is a hallmark of a trusted provider and is essential for the long-term usability of the technology.
Navigating the landscape of NDIS assistive technology requires a methodical approach, from a professional needs assessment to selecting reliable NDIS approved shops. By understanding the funding tiers, following the application process, and prioritising suppliers who offer expertise, trialling, and strong after-sales support, participants and their caregivers can make confident, informed decisions. The right assistive technology, sourced through a trustworthy channel, can significantly enhance daily living and support the achievement of personal goals.
1 National Disability Insurance Scheme. (2022). *Assistive Technology*. NDIS.
2 National Disability Insurance Agency. (2023). *Reasonable and Necessary Supports*. NDIS.
3 World Health Organization. (2018). *Assistive technology*. WHO.
Ready to explore your options further? Our resource library offers more detailed guides to help you make empowered decisions about assistive technology and NDIS support.
A Complete Guide to Buying NDIS-Approved Incontinence Products
Managing incontinence is a daily reality for many NDIS participants. Whether related to disability, injury or a medical condition, access to the right continence products can make a major difference to comfort, hygiene and independence.
This guide explains what incontinence products are, how they are funded through the NDIS and what to consider when selecting the right supports for your needs.
Incontinence products are designed to support bladder and bowel management. They help protect skin and clothing, reduce discomfort and allow participants to maintain dignity during daily life.
Common products include:
These supports may be used occasionally or daily, depending on the participant’s needs.
Yes, incontinence products are often funded under the Core Supports category of an NDIS plan. This covers essential items used regularly as part of everyday care.
To be eligible, the product must be related to the participant’s disability and support a goal listed in their plan. In some cases, the NDIA may request a continence assessment or additional information to confirm need and suitability.*
How you purchase products depends on how your plan is managed:
Plan Type | How to Buy |
Self-managed | Buy directly and claim reimbursement |
Plan-managed | Supplier invoices your plan manager |
Agency-manged | Buy from an NDIS-registered provider like Plan Access |
Plan Access offers a seamless checkout experience for all management types and is fully registered for agency-managed participants.
Choosing the right product can improve comfort, reduce costs and prevent skin irritation. Key factors include:
Consider whether light, moderate or heavy support is required based on the participant’s daily needs.
Disposable items are convenient but add up in cost. Reusable options, such as washable pads or briefs, may be more economical over time.
Look for breathable, hypoallergenic materials and consider skin barrier creams for added protection.
A good fit ensures better comfort, leak protection and ease of use.
Some participants may need products they can manage independently, while others may require carer support.
Some of the most widely used options include:
You can find many of these products in the Continence Supports and Continence Aids categories on Plan Access.
We stock a growing range of continence care items selected for quality, comfort and NDIS compatibility. You’ll find:
Explore our Continence Supports and Continence Aids categories to browse the full range.
Can I buy incontinence products under Core Supports? Yes, this is usually the most common way they are funded.*
Do I need a continence assessment to access funding? Not always. For regular low-cost items, a plan that includes continence needs is often enough. Higher-cost or complex products may require an assessment or quote.*
Are reusable products covered by the NDIS? Yes, if they are reasonable and necessary to meet the participant’s goals. Many reusable items are cost-effective long-term options.*
Incontinence supports are more than just products — they’re key to preserving dignity, safety and comfort. Whether used daily or occasionally, the right products can make a real difference in quality of life.
Browse the Continence Supports and Continence Aids categories on Plan Access to find trusted options that work for your needs and your plan.
* The listing of an item as NDIS eligible does not ensure its funding under your individual plan. Should uncertainty arise regarding the appropriateness of purchasing an item with your plan funds, consultation with your plan coordinator or the NDIS is advised. As the e-commerce site owner, Care Access (Plan Access), or the vendor listing the item as a provider, we offer no assurance that the product aligns with a specific NDIS item code or is appropriate for purchase through your NDIS plan.
How to Choose Bathroom and Mobility Aids for Safer Daily Living
For many NDIS participants, safety and confidence at home begin with the right supports. The bathroom, in particular, can be a high-risk environment, and mobility challenges can affect everything from showering to moving between rooms.
Fortunately, there are a wide range of aids designed to make these daily tasks safer and more manageable. This guide explains what to consider when choosing bathroom and mobility supports, which products to explore and how they can be accessed through the NDIS.
Falls and accidents are one of the most common risks for people living with reduced mobility, disability or age-related conditions. For example, research shows that one in three Australians over 65 experiences a fall each year. Many of these occur in the bathroom.
Simple supports like grab bars, shower chairs or walking aids can reduce that risk, support independent living and improve confidence with everyday activities.
Are you supporting someone with balance issues, fatigue, joint pain or reduced strength? Understanding the participant’s goals helps match the right type of support.
A small bathroom may need a compact shower stool or a folding grab bar. A larger space might allow for wall-mounted seating or extra rails. Consider how the support fits the home environment.
Some products, like suction grab bars or freestanding frames, require no installation. Others, such as wall-mounted items, may need professional fitting. Think about what the participant or carer is comfortable with.
Bathroom aids should be easy to clean and made from materials that resist moisture. Choose rust-resistant finishes and non-slip surfaces wherever possible.
Many of these supports are NDIS-funded, but higher-cost or more specialised items may require an OT assessment. Always align purchases with the participant’s plan and goals.*
Some of the most common bathroom aids include:
These aids are designed to support both participants and carers during personal care routines.
In addition to the bathroom, mobility aids can improve safety throughout the home and when out in the community. Common options include:
The right mobility aid depends on the user’s condition, environment and independence level.
Supports like these are usually funded under:
Some products can be purchased directly without an assessment, especially if they are considered low-cost and low-risk. Others may require a recommendation from an occupational therapist or allied health provider.*
For agency-managed participants, the supplier must be an NDIS-registered provider. Plan Access offers a full agency-managed checkout process for eligible customers.
Plan Access makes it simple to find safety-focused supports for home use. Our range includes:
Explore Bathroom Aids and Mobility Products to find options suited to your needs.
Are bathroom aids covered by NDIS funding? Yes, in many cases. Low-cost items may be purchased directly if they align with a participant’s plan goals. More complex supports may require an assessment or quote.*
What is the best mobility aid for osteoporosis? This depends on the individual. Lightweight rollators or walking frames are commonly used. A support coordinator or allied health professional can help guide the choice.
Do I need an OT assessment to get mobility aids funded? For simple, low-risk products, usually not. Higher-cost or customised items often do require an assessment and written justification.*
With the right equipment, everyday activities like bathing or moving around the house can feel safer and less stressful. Whether you’re supporting someone with mobility challenges or looking for ways to reduce fall risks, bathroom and mobility aids offer practical, NDIS-funded support.
Visit the Bathroom Aids and Mobility categories on Plan Access to explore options selected with the NDIS community in mind.
* The listing of an item as NDIS eligible does not ensure its funding under your individual plan. Should uncertainty arise regarding the appropriateness of purchasing an item with your plan funds, consultation with your plan coordinator or the NDIS is advised. As the e-commerce site owner, Care Access (Plan Access), or the vendor listing the item as a provider, we offer no assurance that the product aligns with a specific NDIS item code or is appropriate for purchase through your NDIS plan.
How to Use Your NDIS Funding to Buy Consumables and Daily Living Aids
NDIS participants rely on a wide range of everyday products to support independence, comfort and wellbeing. But when it comes to buying items like incontinence products, dressing aids or continence wipes, it’s not always clear how to use NDIS funding or whether these items are even covered.
This guide explains what consumables and daily living aids are, how they fit into your NDIS plan, and the steps to purchase them with your funding.
Consumables are products used regularly in daily life that support a participant’s disability-related needs. They are usually low-cost and low-risk items that don't require specialist setup or training.
Common examples include:
Daily living aids are simple assistive devices that make tasks easier or safer. These might include:
Browse our NDIS Consumables and Daily Living Aids categories for a curated range of everyday essentials.
Most participants with an active NDIS plan will have a Core Supports budget. This is where consumables and many daily living aids are typically funded.*
These products can be accessed whether your plan is:
It’s important to remember that funding decisions are based on individual needs and goals. Not all products are automatically covered for all participants.
If you’re unsure whether an item is eligible, follow these steps:
Even if a product appears on a site like Plan Access, it still needs to align with your individual plan to be covered.
Here’s how to purchase products depending on your plan type:
Plan Type | How to Buy |
Self-managed | Buy the item yourself and claim back the cost |
Plan-managed | Supplier invoices your plan manager |
Agency-manged | Purchase from an NDIS-registered provider like Plan Access |
Plan Access makes it easier for participants and carers to find everyday supports in one place. We offer:
Explore NDIS Consumables and Daily Living Aids to get started.
Can I buy consumables with Core Supports funding? Yes, this is the most common category for items like incontinence products, hygiene supplies and low-cost aids.*
How do I know if an item is eligible for funding? Eligibility depends on your individual plan. Check your goals and budget, and speak with your support team for guidance.*
Do I need quotes or pre-approval? Not usually for low-cost consumables. Higher-cost or specialised items may require an assessment or quote. Check your plan first.
Consumables and daily living aids are an essential part of many participants’ NDIS supports. Knowing how to use your funding properly can save time, reduce stress and ensure you get the items you need to live safely and independently.
Browse our NDIS Consumables and Daily Living Aids ranges today to see what’s available.
* The listing of an item as NDIS eligible does not ensure its funding under your individual plan. Should uncertainty arise regarding the appropriateness of purchasing an item with your plan funds, consultation with your plan coordinator or the NDIS is advised. As the e-commerce site owner, Care Access (Plan Access), or the vendor listing the item as a provider, we offer no assurance that the product aligns with a specific NDIS item code or is appropriate for purchase through your NDIS plan.
What Assistive Technology Is Covered by the NDIS?
Assistive technology (AT) can make a significant difference in the lives of NDIS participants by helping people move more freely, communicate more effectively and carry out everyday tasks with greater confidence and independence.
But what exactly is assistive technology under the NDIS? And how do you know if something is covered by your plan?
This guide is here to help. While every participant’s funding is different, we’ve outlined some of the most common assistive technologies, how they’re funded and where you can find products designed for NDIS participants.
The NDIS defines assistive technology as any device or system that allows a person to do something they cannot do because of their disability, or that makes doing something easier or safer.
This includes a wide range of supports, from simple tools used in daily life to complex technologies tailored to specific needs. Assistive technology can support:
Assistive technology funding typically falls under two categories in your NDIS plan:
The NDIS also separates AT into four levels, ranging from simple off-the-shelf products to custom-built solutions. Most of the everyday items sold through Plan Access fall under Level 1 or Level 2, meaning they are lower risk and don’t require complex setup or ongoing training.
Important: Whether a product is funded depends on your individual goals and what’s considered reasonable and necessary. Always refer to your plan or speak to your support coordinator for clarity.*
Below are common categories of assistive tech that may be funded under the NDIS:
Funding is based on individual assessments and the reasonable and necessary criteria. Not all products are automatically covered.
Not sure how to get started? Here’s a simple four-step process:
Step 1: Talk to your planner or support coordinator They’ll help you identify what you need and how it aligns with your goals.
Step 2: Review your plan Look at your Core or Capital Supports budgets and check whether assistive technology is included.
Step 3: Get assessments if required Some items, especially more specialised or higher-cost ones, may require an OT or professional assessment.
Step 4: Purchase based on your management type
Plan Access supports agency-managed participants with direct NDIS checkout available on eligible items.
Plan Access is designed to make shopping for assistive technology simpler. We offer:
Explore our Assistive Technology category, or browse related products in Daily Living Aids, Mobility or Sensory Items.
Can I buy assistive technology myself with NDIS funds? Yes, if you are self-managed, or in some cases, plan-managed. For agency-managed, you must purchase through a registered provider.*
What counts as low-cost assistive technology? Generally, items under $1,500 that are low risk, easy to set up and don’t require professional training or customisation.
Do I need an assessment to access AT? For basic items, usually not. For complex or high-cost supports, an OT or allied health professional assessment is often required.
Assistive technology can open up new possibilities for NDIS participants, from greater independence to improved safety and comfort. While funding varies from person to person, knowing what’s possible is the first step.
Browse Assistive Technology on Plan Access to explore practical, participant-friendly solutions designed to support your goals.
* The listing of an item as NDIS eligible does not ensure its funding under your individual plan. Should uncertainty arise regarding the appropriateness of purchasing an item with your plan funds, consultation with your plan coordinator or the NDIS is advised. As the e-commerce site owner, Care Access (Plan Access), or the vendor listing the item as a provider, we offer no assurance that the product aligns with a specific NDIS item code or is appropriate for purchase through your NDIS plan.
What to Look for in Sensory Toys and Aids for NDIS Participants
Sensory toys and aids can play a powerful role in helping NDIS participants feel calm, focused and more comfortable in their environment. Whether supporting a child with autism or an adult with sensory processing needs, the right tools can help regulate emotions, reduce anxiety and build everyday skills.
But with so many products available, how do you know what to choose?
This guide breaks down what to look for in sensory toys and aids, how to match the right products to individual needs and what NDIS participants should keep in mind when purchasing.
Many NDIS participants experience sensory sensitivities or rely on specific sensory input to support daily functioning. This might involve touch, movement, sound or visual stimulation.
The right sensory aid can help:
Sensory regulation is often essential for learning, communication and wellbeing. For some participants, sensory tools are not just helpful — they’re necessary.
Not all sensory products are the same. What works for one person may be too stimulating or not engaging enough for another. Consider the following:
Is the aim to calm, energise, focus or support a specific therapy plan? Understanding the reason for using the toy or aid is key to choosing the right product.
Check the recommended age range. Some toys may contain small parts or require a certain level of motor skill or understanding.
Choose items that are well-made, non-toxic and suitable for repeated use. Consider washable materials and products free from choking hazards.
Pay attention to preferences around texture, colour, sound or movement. Some participants are drawn to specific sensations while avoiding others.
Where relevant, consult with an occupational therapist or allied health professional to ensure the product supports therapy or NDIS goals.
There are several categories of sensory toys and aids, each offering different benefits:
These products are commonly used to help with regulation at home, in classrooms or during therapy.
Sensory toys and aids may be funded under the NDIS depending on the participant’s needs and how the item aligns with their plan goals. These products may fall under:
Some sensory items, such as weighted blankets or swings, may be considered high-risk and require an occupational therapist’s assessment and prescription to ensure they are appropriate and align with the participant’s goals.
Low-cost sensory items may be purchased more easily under the Assistive Technology budget if the participant has funding allocated for it.
Funding decisions vary case by case. If in doubt, speak with your support coordinator, LAC or plan manager.*
Plan Access offers a range of sensory tools and toys designed to meet the needs of NDIS participants. You’ll find:
Browse our Sensory Items and Toys to explore what's available.
Can sensory toys be funded by the NDIS? Yes, in some cases. Sensory toys may be funded under Core Supports if they help with a participant’s daily living activities. They may also be considered under Assistive Technology or Consumables, depending on the item and the participant’s plan.*
How do I know which sensory toy is right for autism? Start by identifying what kind of sensory input is helpful (e.g. pressure, movement, sound). Products like weighted items, fidget toys or chewable tools are commonly used. A therapist can help tailor recommendations.
Are weighted blankets covered by the NDIS? Yes, they can be if the blanket is considered reasonable and necessary to meet a participant’s goals. Some plans may require an assessment or supporting evidence.*
Choosing the right sensory toys and aids can make a meaningful difference in the daily life of a participant. Whether it’s helping manage emotions, supporting transitions or building confidence, sensory supports are a key part of many NDIS plans.
Explore the Sensory Items and Toys collection on Plan Access to find participant-friendly options tailored to a range of sensory needs.
* The listing of an item as NDIS eligible does not ensure its funding under your individual plan. Should uncertainty arise regarding the appropriateness of purchasing an item with your plan funds, consultation with your plan coordinator or the NDIS is advised. As the e-commerce site owner, Care Access (Plan Access), or the vendor listing the item as a provider, we offer no assurance that the product aligns with a specific NDIS item code or is appropriate for purchase through your NDIS plan.