Plan Access is an innovative platform that simplifies the product purchasing process for everyone, including NDIS participants. It allows vendors to sell directly to customers while offering a range of payment options. Notably, NDIS participants can seamlessly check out using their Agency Managed NDIS Plan, enhancing the overall shopping experience for all users

To get started, simply click the "Sign Up" button on our homepage. You will be prompted to enter your details and complete the registration process. Once registered, you'll be able to browse products, place orders, and manage your NDIS plan connection.

Absolutely! You can use the Plan Access platform to check out with your Agency Managed NDIS plan, but it's available to everyone. Just find the products you need and use the Credit Card checkout option—it's that easy! We also support Self and Plan Managed participants, so let's go shopping!

At Plan Access, we offer multiple convenient payment options for your purchases! NDIS Agency Managed participants with capacity in their plans can use the NDIS Payment option. If you’re a Plan Managed participant, simply nominate your Plan Manager, and we’ll send the invoice directly to them for processing. Self Managed participants can easily pay with a credit card, download the invoice, and reclaim the costs from their eligible NDIS Plan. For everyone else, our straightforward credit card checkout makes it easy to get your products delivered right to your door from our amazing vendors!

Yes, we take security seriously. Our platform complies with industry standards to protect your personal and financial information. We use encryption and other security measures to ensure that your data remains safe and secure.

At Plan Access, we’re dedicated to making products more affordable for everyone, including everyday consumers and NDIS participants! Lower prices mean better plan utilisation, and we take a strong stand against price gouging. We carefully monitor the marketplace to ensure there are no unfair price hikes on essential goods. If we find vendors engaging in this practice, their products may be removed or they could face suspension. If you see a product you believe is unfairly priced, please report it via our Contact Us page, and our team will look into it promptly!

If you have a complaint about a vendor or are unhappy with the service you received, we are here to help. At Plan Access, we take our responsibilities within the NDIS ecosystem seriously, and your satisfaction is our priority. You can lodge a complaint in a safe and judgment-free environment by reaching out to us via email at complaints@yourcareaccess.com.au. Our team will carefully review your concerns and work towards a resolution. Your feedback is invaluable in helping us maintain a high standard of service.