How do I place an order?

Sign Up and Log In

• Visit the Plan Access website and sign up for an account if you haven't already.
• Log in to your account using your credentials.

Explore the Marketplace

• Navigate to the marketplace section of the website.
• Browse through categories or use the search bar to find specific products.
• Click on a product to view its details, including description, price, and seller information.

Add Products to the Cart

• Click "Add to Cart" for products you'd like to purchase.
• Review your cart to ensure accuracy.

Check Out

Using a Credit Card

• Click "Proceed to Checkout."
• Review your order summary.
• Enter delivery and payment details.
• Confirm the order and click "Place Order."

Using the NDIS Payment Gateway

• Follow the checkout steps above.
• If NDIS products are included, service bookings and claims will be processed automatically.
• PACE participants must endorse vendors in the participant portal or by calling 1800 800 110.
• If your plan does not cover a product, you can choose an alternative payment method.

Using Both Credit Card and NDIS Plan

• Follow the same checkout process as above.
• NDIS-related purchases will be processed accordingly.

Track Your Order

• Receive confirmation via email or dashboard.
• Track your order through your account.
• Contact Care Access support for any issues.

Receive and Enjoy Your Products

• Inspect your order upon arrival.
• Contact support for any issues.
• Enjoy your purchase!